Business extras
Our Business Extras include Business Support and advice whenever you need it, Receptionist services, Complaint handling, Human resources and much more.
Human Resource Services
We can handle all of the human resources for your company, Including the interview process, Hiring & Firing Staff, Staff training and even payroll all for a monthly set fee. Human Resources (HR) refers to the department within a company that is responsible for managing personnel and various related activities, such as recruitment, training, compensation and benefits, employee relations, and administration of personnel policies. The main goal of HR is to ensure that the company is able to attract, retain, and develop a talented and motivated workforce that supports the overall objectives of the business. HR also plays a crucial role in maintaining a positive work environment, promoting diversity and inclusion, and ensuring compliance with employment laws and regulations. Human Resource professionals often act as a liaison between employees and management, helping to resolve conflicts and addressing any other HR-related issues that may arise. They also participate in the development of company policies and procedures, and provide support to employees by answering questions and offering guidance on a variety of topics, including benefits, leave policies, and performance evaluations. By providing support to employees and ensuring the effective management of personnel, HR helps to create a positive work environment that contributes to the success of the business. So don’t spend another second worrying about the staff as we will handle it for you.
Complaint Handling
Our complaint handling procedure is second to none as we always remain calm and collected, We do not keep the customer on hold angering them further and try to rectify the issue over the phone to avoid any bad feedback to the company. We have a specific process to handle complaints effectively and efficiently. The process typically involves the following steps:
Receiving the complaint: The complaint handler receives the complaint from an employee, customer, or other stakeholder and records the details of the complaint, including the nature of the complaint, the name of the complainant, and the date and time of the complaint.
Initial assessment: The complaint handler assesses the nature and urgency of the complaint to determine the appropriate course of action. If the complaint is minor or can be resolved quickly, the complaint handler may take immediate action to resolve the issue.
Investigation: If the complaint is more complex, the complaint handler may conduct an investigation to gather additional information and determine the root cause of the issue. This may involve talking to witnesses, reviewing relevant documentation, and conducting other relevant research.
Resolution: Based on the findings of the investigation, the complaint handler will work to resolve the complaint in a timely and effective manner. This may involve offering an apology, providing compensation, or taking other appropriate actions to resolve the issue.
Follow-up: The complaint handler will follow up with the complainant to ensure that the issue has been resolved to their satisfaction. They will also keep a record of the complaint and the steps taken to resolve it for future reference.
It’s important for you to have the professional complaint handler to be impartial, confidential, and empathetic when dealing with complaints. They should also have a good understanding of the company’s policies and procedures, as well as relevant laws and regulations, to ensure that they are able to handle complaints effectively and in compliance with all relevant requirements. We think this is a must have bolt on to our business extras.
Business Advice and Support
Our Business Advice and support and advice refer to the services and guidance provided to our clients and businesses to help them operate more effectively and efficiently. These services can range from technical assistance and training to financial advice and marketing support. The goal of business support and advice is to help businesses overcome challenges, achieve their goals, and grow and succeed over the long-term.
Examples of business support and advice include:
Technical assistance: Providing support and advice on specific technical issues, such as software and hardware troubleshooting, website development, and data analysis.
Financial advice: Providing guidance on financial planning, budgeting, and tax planning, as well as assistance with securing funding and loans.
Marketing support: Providing advice and guidance on marketing strategies, including market research, branding, and advertising.
Legal advice: Providing guidance on legal issues, including contracts, employment law, and intellectual property.
Training and development: Providing training and development opportunities to help businesses build their skills and knowledge, such as workshops and seminars on various topics.
Business support and advice can come from a variety of sources, including government agencies, professional associations, non-profit organizations, and consulting firms. The type of support and advice provided will depend on the specific needs and goals of the business. By accessing the right support and advice, businesses can benefit from the expertise of others, increase their chances of success, and grow and develop over time.
